Some tips have printer friendly versions available. These documents are only available in a Portable Document Format (PDF) and must be viewed with a free Adobe® Acrobat® Reader. This Web page provides information to help you accomplish this.

1. I don't have the Acrobat Reader on my computer. How do I download it?
2. I downloaded Acrobat Reader. How do I install it?
3. I installed the Acrobat Reader. How do I view a PDF document?
4. How do I print a PDF document?
5. I'm having problems trying to read a PDF file.

1. I don't have the Adobe Acrobat Reader on my computer. How do I download it?

Download free copy of Adobe Acrobat Reader

To use a PDF file, a reader program must be installed on your machine to display, print, and navigate through the Portable Document Format file. An Adobe® Acrobat®Reader plug-in is available for most of the popular web browsers, enabling the browser to use and display PDF files inline one page at a time, while the document is still downloading.

To download the Adobe Acrobat Reader, do the following:

1. Access the Adobe Web site at: http://www.adobe.com/prodindex/acrobat/readstep.html
2. On the Adobe Web page, go to the bottom of the page.
3. Fill in the Language, Platform, Country blanks in Step One with information correct for your computer.
4. Fill in your Name and Email in the blanks in Step Two.
5. Press Download in step three.
6. Wait until a dialogue box appears which says "Save As" at the top.
7. Save the file to a folder which you can remember later. Or a good idea is to save it to your Desktop.
8. Allow the file to save to your computer. The time varies due to the speed of your connection.
9. After the file is saved to your computer, go to the question #2, below.

2. I downloaded Acrobat Reader. How do I install it?

After you've download the Adobe Acrobat file, you need to install it on your computer. Do the following:

1. Find the file. It will probably be named something similar to "ar405eng.exe" or "rs405eng.exe".
2. Double click on this file. This will prompt the file to unpack and install on your computer.
3. Answer the questions (usually by clicking on "Next") and it will place the program on your computer so that it automatically reads PDF files from your browser.

3. I installed the Acrobat Reader. How do I view a PDF document?

After you've installed the Adobe Acrobat Reader on your computer, do the following to view a PDF file:

1. Access a Web page with a link to a PDF file (the link typically says "PDF").
2. Click on the PDF file link. Your browser will then automatically launch the Adobe Acrobat reader with the PDF file inside the reader.
3. When you are done viewing the PDF file, simply click on your browser's Back button to return the page that had the PDF link.

Or, you can do the following to save, and later view, a PDF file to your computer:

1. Place the mouse cursor over a PDF file link, then click your right mouse button. A small menu will appear.
2. Select "Save Link As" from the menu. A location box appears.
3. Save the PDF file to a location you can remember. You can also save it is your Desktop.
4. Next time you want to view the file, launch the Acrobat Reader.
5. On the Acrobat Reader menu, choose File, then Open.
6. Now select the PDF file to open it inside the Acrobat Reader.

4. How do I print a PDF document?

1. Open a PDF file in your browser.
2. In the browser, select File and Print. The PDF document should print exactly as it looks on the screen.

5. I'm having problems trying to read a PDF file.

If you receive any error messages while trying to read a PDF file on the site, it is possible that you need a newer version of the Acrobat Reader. To install a newer version, do the following:

First, uninstall your current version of Acrobat Reader, by doing the following:

• For Windows operating system, click on Start / Settings / Control Panel.
• In the Control Panel window, double click on the "Add/Remove Programs" icon.
• In the new window, select "Adobe Acrobat x.x".
• Click on the Add/Remove button. A small "Confirm File Deletion" window displays.
• Click Yes, and your computer will remove Adobe Acrobat.

Now download and install the latest version of Adobe Acrobat by following the steps in questions #1 and #2, above.